Terms and Conditions

 

1. Scope

These Terms and Conditions (T&Cs) apply to all services provided by StyleSpectrum (hereinafter referred to as "Provider") offered on the website www.stylespectrum.ch, particularly color and style consultations as well as personal shopping. By booking a service, the customer accepts the T&Cs in their current version at the time of booking.

 

2. Services

The provider offers individual consultations in the areas of color and style consultation as well as personal shopping. The content and scope of the service are agreed upon with the customer in advance and are based on their individual needs.

 

3. Conclusion of Contract

The contract is concluded by the provider's acceptance of the customer's request. The request can be made by phone, email, or through the website. The booking is binding once the customer receives confirmation from the provider.

 

4. Prices and Payment Terms

The prices for the services offered are based on the current price list published on the website or on individual agreements. All prices are in Swiss Francs (CHF) and include the statutory value-added tax unless otherwise stated. Payment is made after the service has been provided by invoice, bank transfer, or other payment methods accepted by the provider. The amount is due within 14 days.

 

5. Cancellation Policy

Cancellations by the customer must be made in writing or by email.

No costs are incurred for cancellations made up to 48 hours before the appointment.

For cancellations within 48 hours before the appointment, 50% of the booked service will be charged.

In case of no-show without prior cancellation, the full amount will be charged.

 

6. Performance and Liability

The provider undertakes to provide the agreed service with the utmost care. The provider does not guarantee the success or feasibility of the consultation for the customer. The customer is responsible for how they implement the recommendations received.

The provider is only liable for intent and gross negligence. The provider assumes no liability for damages caused by the customer (e.g., through improper application of the consultation).

 

7. Personal Shopping

For personal shopping, the provider accompanies the customer during shopping trips. The provider is not liable for poor purchases if these are made at the customer's express request. The purchase contract for the purchased products is concluded exclusively between the customer and the respective retailer.

 

8. Confidentiality and Data Protection

The provider treats all customer data confidentially and uses it exclusively to fulfill the contract. No data will be passed on to third parties unless necessary to provide the service (e.g., contact with third-party providers for personal shopping). For more information on data protection, please refer to the [Privacy Policy link].

 

9. Right of Withdrawal

Customers have the right to withdraw from the contract within 14 days without giving reasons in text form (e.g., by email). The period begins after receipt of these T&Cs in text form but not before the conclusion of the contract. To meet the withdrawal deadline, it is sufficient to send the withdrawal in time.

If the service has already been provided, the right of withdrawal does not apply.

 

10. Applicable Law and Jurisdiction

Swiss law applies. The exclusive place of jurisdiction for all disputes arising from this contract is the provider's place of business.